lholl1's Quizzes

lholl1 published 8 quizzes
Week Eight-Perception
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this quiz discusses how we all see things differently and how important it is to realize that we have different points of view. We will also be tying that into our guest service strategies.
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week 7- Finding solutions"offering choices"
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Problems are not a "one size fits all" thing, and neither are solutions. This quiz focuses on offering multiple choices and solutions to ensure the best possible outcome for both the patron and the facility.
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week six- Listening
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Listening Skills:This quiz will Discuss how active listening is an important guest service skill. Active listening involves paying attention to what is being said and not what you think you are hearing.
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Purposeful Questions.
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Guests who Travel for Success are looking for a hotel experience that makes it easier for them to be productive and achieve their goals. If we ask purposeful questions, we are showing the guests we want to exceed their expecta...
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The power of positive language
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This quiz explores the impact of positive and negative communication with guests.
4 responses 1 profile quiz
week 4 quiz!
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Adaptation, a survival tactic for animals great and small... and hospitality staff. . Last week we talked about the importance of paying attention to our body language. It is equally important to pay attention to our guest’s...
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creating confidence
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This quiz pertains to our three main service behaviors: Create Confidence, Encourage Success, Make it Happen. Our focus in this quiz is creating confidence!
5 responses 0
One Step Ahead
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General evaluation of staff ability to reinforce our service behavior.
4 responses 0 profile quiz