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Margaret Mead
“Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has.”
― Margaret Mead
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on November 05
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Workplace Ergonomics
Ergonomics is the science of designing the workplace to fit within the capabilities and limitations of team members. The goal is to make sure the work fits the worker, thereby reducing injury risk and promoting safety, productivity and quality of work.
The ergonomics process identifies and controls risk factors related to the workplace. Stretching and warm-up exercises do not replace an ergonomics improvement process – they enhance it.
Education and Training See More▼
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on November 05
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What’s the first thing you’ll do before a Saturday morning run?
I’ll bet it’s the same thing you do after a long car ride.
You’ll stretch.
You’ll move and loosen up and warm up your muscles. And you’ll feel great after you do it.
Warming up your body and stretching are very natural things to do, and there are many benefits to doing them.
Just as you benefit from stretching and warm-up exercises in your day-to-day life, companies and their team members both benefit from a Work See More▼
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on November 05
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on October 28
Quote:
Your customer doesn’t care how much you know until they know how much you care. ~ Damon Richards
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on October 26
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on October 26
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on October 26
Profile of an Active Shooter
An active shooter is defined by the U.S. Department of Homeland Security as “an individual actively engaged in killing or attempting to kill people in a confined and populated area.” In most cases, active shooters use firearms and there is no pattern or method to their selection of victims.
-Active Shooter Protocol-
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on October 26
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Remember, “Safety is Everyone’s Responsibility!”
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on October 26
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created a scored quiz
Week Eight-Perception
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this quiz discusses how we all see things differently and how important it is to realize that we have different points of view. We will also be tying that into our guest service strategies.
1 response 0 profile quizby lholl1
on October 26
created a scored quiz
week 7- Finding solutions"offering choices"
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quiz
Problems are not a "one size fits all" thing, and neither are solutions. This quiz focuses on offering multiple choices and solutions to ensure the best possible outcome for both the patron and the facility.
2 responses 0 profile quizby lholl1
on October 24
created a scored quiz
week six- Listening
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Listening Skills:This quiz will Discuss how active listening is an important guest service skill. Active listening involves paying attention to what is being said and not what you think you are hearing.
2 responses 0 profile quizby lholl1
on October 23
Promoting a health, safety and team culture
Instituting a Work Readiness System promotes a health, safety and team culture day in and day out.
In other words, the Work Readiness System works hard for you. Every day you come to work, you should know that your health and safety are above everything else. Precious time to prepare your body and mind for work can be provided because the team cares about you.
So, let’s make sure our bodies and minds are ready for work – after all, taking See More▼
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on October 17
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Accident investigation
Accident investigations determine not only what
happened, but also how and why. Three
principle purposes of accident investigations are:
1. To learn the cause of the accident so that
similar accidents can be prevented.
2. To determine if any deviation resulted in the See More▼
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on October 07
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While most disasters cannot be avoided, there are things people can do to lessen the loss of life and property damage. This fact sheet was designed to provide information to prepare for potential terrorism and should not be considered as an emergency operations plan.
Learn about the nature of terrorism.
 Learn about the different types of terrorist weapons including explosives, kidnappings, hijackings, arson, and shootings.
 Prepare to deal with a terrorist incident by See More▼
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on October 05
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Fire Prevention & Safety
Fire can be the most devastating incident to occur in your operations. It has the potential for dramatic and catastrophic losses including property damage, business interruption, injury and loss of life for your employees and customers.
A K-rated fire extinguisher is required by the National Fire Protection Agency (NFPA 10) within 30 ft. of travel from cooking equipment. Fire extinguishers in other parts of the kitchen may be ABC rated, and training See More▼
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on October 05
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created a scored quiz
Purposeful Questions.
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Guests who Travel for Success are looking for a hotel experience that makes it easier for them to be productive and achieve their goals. If we ask purposeful questions, we are showing the guests we want to exceed their expecta...
4 responses 0 profile quizby lholl1
on October 04
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on September 30
Handling Problems Through Effective Communication
• When a person approaches you with a problem, listen to what he or she tells you, and then rephrase the problem. This way, the person can correct you if needed, and you can also help him or her visualize a solution.
• Get to know your colleagues and how you or other colleagues can best help them.
• Don’t sit behind your desk when someone comes to you for advice. Sit next to or across from the person with nothing in between.
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on September 30
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