lholl1

Margaret Mead
“Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has.”
― Margaret Mead
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on November 05, 2016
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on October 28, 2016
Quote:
Your customer doesn’t care how much you know until they know how much you care. ~ Damon Richards
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on October 26, 2016
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Week Eight-Perception
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this quiz discusses how we all see things differently and how important it is to realize that we have different points of view. We will also be tying that into our guest service strategies.
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on October 26, 2016
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week 7- Finding solutions"offering choices"
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Problems are not a "one size fits all" thing, and neither are solutions. This quiz focuses on offering multiple choices and solutions to ensure the best possible outcome for both the patron and the facility.
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on October 24, 2016
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week six- Listening
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Listening Skills:This quiz will Discuss how active listening is an important guest service skill. Active listening involves paying attention to what is being said and not what you think you are hearing.
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on October 23, 2016
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Purposeful Questions.
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Guests who Travel for Success are looking for a hotel experience that makes it easier for them to be productive and achieve their goals. If we ask purposeful questions, we are showing the guests we want to exceed their expecta...
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on October 04, 2016
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on September 30, 2016
Handling Problems Through Effective Communication
• When a person approaches you with a problem, listen to what he or she tells you, and then rephrase the problem. This way, the person can correct you if needed, and you can also help him or her visualize a solution.
• Get to know your colleagues and how you or other colleagues can best help them.
• Don’t sit behind your desk when someone comes to you for advice. Sit next to or across from the person with nothing in between.
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on September 30, 2016
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The power of positive language
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This quiz explores the impact of positive and negative communication with guests.
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on September 29, 2016
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on September 28, 2016
Read the review below and name one thing that could have been done differently and one thing that could not have been changed.

Overall Experience Score: 5 Very Noisy. No refrigerator or microwave in room. The computers in the business office are almost worthless. I sat next to two people who used language I will not repeat based on the problems they were having. They left mad! Then I attempted and had problems also. They happens every time I use those computers! Housekeeping See More▼
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on September 28, 2016
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week 4 quiz!
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Adaptation, a survival tactic for animals great and small... and hospitality staff. . Last week we talked about the importance of paying attention to our body language. It is equally important to pay attention to our guest’s...
3 responses 0 profile quizby lholl1
on September 28, 2016
i can't give you credit for participating if you don't participate
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on September 25, 2016
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lifeguard Quote of the day: Don’t make me use my lifeguard voice…
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on September 22, 2016
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on September 20, 2016
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creating confidence
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This quiz pertains to our three main service behaviors: Create Confidence, Encourage Success, Make it Happen. Our focus in this quiz is creating confidence!
4 responses 0 by lholl1
on September 14, 2016
how do i invite ppl to a hidden post? It says it can only be accessed by ppl you invite to it, but i dont know how to do that.
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Lightstriker195
send them a link to the page
on September 07, 2016
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on September 07, 2016
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One Step Ahead
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General evaluation of staff ability to reinforce our service behavior.
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on September 07, 2016
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on September 01, 2016