CRM final part3

b) If the customer submits a confirmed order, automatixally post it to the fulfillment system for verification and despatch

published on January 14, 2018
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4. Hardware and software are the key technological element of SFA.

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39. Essentially sales representatives with SFA support became

a) more adaptable and productive
b) less adaptable and productive
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22. The SFA ecosystem is made up of three components

Hint: 3 choices
a) SFA solution providers
b) Hardwer and infrastructure vendors
c) SFA Software functionality
d) Associated service providers
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42. Online help that is available at filed-level, as well as screen level:

a) Is valued by users
b) Is not valued by users
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24. SFA solutions providers;

a) can be classified in a number of ways
b) can not be classified
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41. A graphical user interface:

a) essentially involves the use of a pointing device and graphical icons to control a computer
b) does not essentially involves the use of a pointing device and graphical icons to control a computer
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3. Sales-force automation is the application of computerized technologies to support salespeople and sales management in the achievement of their work-related objectives.

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5. SFA solutions providers can not be classified

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13. If any , sales related events reach a comparable level of comlexity, but events to which customers and key partners are invited must run smoothly or the company risks being regarded as unprofessional.

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18. Most SFA applications can NOT generate a wide range of standard and customized reports which are useful to salespeople, sales managers and executive management

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14. Lead management prevent companies to create, assign, and track sales leads.

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1. The SFA ecosystem is made up of three components: SFA solutions providers, hatdware and infrastructure vendors, and associated service providers.

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19. Generally, a company's determination to adopt SFA follows a two-step process

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27. SFA applications must be:

a) Supported by hardware and infrastructure that can sustain numbers of users
b) Supported by hardware and infrastructure that will not sustain numbers of users
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37. Senior management includes:

a) Shorter sales cycles
b) more closing opportunities
c) higher win rated
d) None of the above
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6. Customers never interact directly with configurators

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26. Configurator guide users through the buying and specification process:

a) offering many options at the same time
b) offering only valid options and features at each step
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8. Where companies have geographically dispersed external salespeople, SFA systems does not have to be able to operate out of the office and over the web.

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35. Workflow engineering software is:

a) useful for designing, sales-related processes, succh as the lead management process and the event management process
b) NOT useful for designing, sales-related processes, succh as the lead management process and the event management process
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42. Log-in navigation:

a) If the customer does not offer their password, automatically navigate the user to the customer identification screen
b) If the customer submits a confirmed order, automatixally post it to the fulfillment system for verification and despatch
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10. Account management keeps sales representatives and managers aware of all activities.

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12. Contract management functionality enables representatives and mand managers to create, track, progress, accelerate, monitor and control contracts with customers.

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25. A configurator is a software-based application engine that:

a) Allows companies to configure complex products and services based on predefined rules
b) Prevent companies to configure complex products and services based on predefined rules
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40. Who decide what is easy to use?

a) Technology firms
b) SFA users
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7. Configurators guide users through the buying and specificaton process, offering only valid options and features at each step

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41. System integration:

a) If the customer does not offer their password, automatically
navigate the user to the customer identification screen
b) If the customer submits a confirmed order, automatixally post it
to the fulfillment system for verification and despatch
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17. Product visualization software enables sales representatives and customers to produce realistic images of products before they are manufactured.

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30. If any sales -related events reach a comparable level of complexity, but event to which customers and key partners are invited:

a) Must run smoothly or the company risks being regarded as unprofessional
b) Must not smoothly or the company risks being regarded as unprofessional
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20. Sales people, sales managers and senior management benefits appeal to differing SFA stakeholders.

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2. The SFA ecosystem is made up of two components: SFA solutions providers, hatdware and infrastructure vendors

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15. Opportunity management software enables representatives and managers to create an opportunity record in the database and monitor progress against a predefined selling methodology

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34. Product configuration application:

a) Enable salespeople, or cutomers themselves, automatically to design and price customized products, services or solutions
b) Disable salespeople, or cutomers themselves, automatically to design and price customized products, services or solutions
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23. Sales-force automation is:

a) the application of computerized technologies to support salespeople and sales management in the achievement of their work-related objectives.
b) is a searchable electronic product catalogue that generally contains product names, stock numbers, images and specifications.
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11. Account management offers sales representatives and managers a complete view of the customer relationship

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38. Sales people includes:

Hint: 3 choices
a) Shorter sales cycles
b) more closing opportunities
c) higher win rated
d) improved salesperson
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29. Contract management

a) Keeps sales represetatives and managers aware of all activities .
b) Enables representatives and managers to create, track, progress, accelerate, monitor and control contracts with customers
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33. Order management software may include:

a) Quotation engine
b) Pricing module
c) Product configurator
d) All of the above
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21. It is technology firms, not SFA users, who decide what is easy to use.

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16. Product configuration applications disable salespeople, or customers themselves, automatically to design and price customized products, services or solutions.

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36. A company's determination to adopt SFA follows:

a) Two step process
b) Five step process
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31. Lead management:

a) Allows companies to create, assign and track sales leads
b) Prevent companies to create,assign and track sales leads
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32. Opportunity management software:

a) enables representatives and managers to create an opportunity record in the database and monitor progress against a predefined selling methodology.
b) Disables representatives and managers to create an opportunity record in the database and monitor progress against a predefined selling methodology.
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28. Activity management:

a) Keeps sales represetatives and managers aware of all activities .
b) Enables representatives and managers to create, track, progress, accelerate, monitor and control contracts with customers
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9. SFA project leaders might buy services from providers that re-engineer seling pocesses, manage projects, train salespeople, consult on organizational structure or conduct customer portfolio analysis.

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