FRAUD

FRAUD

A customer calls in and claims fraud what do you do? a) let them figure it out b) contact the credit reporting agencies C) FOLLOW THE IDENTITY THEFT GUIDELINES

published on January 23, 20131 response 0
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1/10

Which of these is NOT something we need in order to substantiate their claim to fraud?

Hint: 1 choice
Proof of Residency
Copy of Social Security Card (blank out all but last four numbers)
Birth Certificate
Copy of Drivers license
Police Report with Texas Power listed in summary
Identity Theft Victim's Complaint Affidavit
2/10

Who do you give the information the customer sends in to?

Hint: 1 choice
Lisa
Keep for yourself
Katie
Mark
3/10

Which mode of communication is NOT a way to inform the customer of what we need?

Verbally
Mail
Mentally
Email
4/10

Which of these is NOT a valid proof of residency?

Hint: 1 choice
Utility Bill
Insurance Bill
Magazine Subscription
Lease/Rental Agreement
Bank Statement
5/10

Should I empathize with the customer?

No
Yes
6/10

On the Identity Theft Victim's Complaint Affidavit is there a place to detail the different types of fraud committed?

Hint: 1 choice
No
Yes
I don't know I haven't looked at the Affidavit....
7/10

On the Identity Theft Victim's Complaint Affidavit is there a place that details what is needed in order to substantiate their claim?

Hint: 1 choice
NO
I don't know I haven't looked at the Affidavit....
Yes
8/10

Does the Police report have to have Texas Power listed in the summary?

Hint: 1 choice
No
Yes
I'm not sure I wasn't listening....
9/10

What should you inform the customer of?

Hint: 1 choice
You should seek help from the credit bureaus in order to substantiate your claim of fraud.
We will investigate your claim and in the mean time will place your account on hold.
We will notate your account accordingly and we will need the following in order to substantiate your claim for fraud:
We will need you to provide documentation in order to substantiate your claim for fraud.
10/10

Which dates are NOT important for the Proof of residency?

Hint: 1 choice
End Date
Date of Referral
Start Date