FRAUD

FRAUD

A customer calls in and claims fraud what do you do? a) let them figure it out b) contact the credit reporting agencies C) FOLLOW THE IDENTITY THEFT GUIDELINES

published on January 23, 20134 responses 0

Which mode of communication is NOT a way to inform the customer of what we need?

Verbally
Mail
Mentally
Email

Which dates are NOT important for the Proof of residency?

Select the one correct answers
End Date
Date of Referral
Start Date

Who do you give the information the customer sends in to?

Select the one correct answers
Lisa
Keep for yourself
Katie
Mark

What should you inform the customer of?

Select the one correct answers
You should seek help from the credit bureaus in order to substantiate your claim of fraud.
We will investigate your claim and in the mean time will place your account on hold.
We will notate your account accordingly and we will need the following in order to substantiate your claim for fraud:
We will need you to provide documentation in order to substantiate your claim for fraud.

On the Identity Theft Victim's Complaint Affidavit is there a place that details what is needed in order to substantiate their claim?

Select the one correct answers
NO
I don't know I haven't looked at the Affidavit....
Yes

Which of these is NOT something we need in order to substantiate their claim to fraud?

Select the one correct answers
Proof of Residency
Copy of Social Security Card (blank out all but last four numbers)
Birth Certificate
Copy of Drivers license
Police Report with Texas Power listed in summary
Identity Theft Victim's Complaint Affidavit

Which of these is NOT a valid proof of residency?

Select the one correct answers
Utility Bill
Insurance Bill
Magazine Subscription
Lease/Rental Agreement
Bank Statement

Does the Police report have to have Texas Power listed in the summary?

Select the one correct answers
No
Yes
I'm not sure I wasn't listening....

On the Identity Theft Victim's Complaint Affidavit is there a place to detail the different types of fraud committed?

Select the one correct answers
No
Yes
I don't know I haven't looked at the Affidavit....

Should I empathize with the customer?

No
Yes