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Margaret Mead
“Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has.”
― Margaret Mead

Quote:
Your customer doesn’t care how much you know until they know how much you care. ~ Damon Richards

Handling Problems Through Effective Communication
• When a person approaches you with a problem, listen to what he or she tells you, and then rephrase the problem. This way, the person can correct you if needed, and you can also help him or her visualize a solution.
• Get to know your colleagues and how you or other colleagues can best help them.
• Don’t sit behind your desk when someone comes to you for advice. Sit next to or across from the person with nothing in between.
• See More▼ Try not to be judgmental. Be understanding, and truly listen to what the person is saying. Don’t get caught up in mental or emotional filters; try your best to be an effective listener.
• Notice the body language of yourself and adjust it if necessary. Notice the body language of the other person; it’ll give you insight into what he or she is really trying to say.
• After you and the person finish talking about the problem, summarize what’s been said and agree on steps to move forward.

Read the review below and name one thing that could have been done differently and one thing that could not have been changed.

Overall Experience Score: 5 Very Noisy. No refrigerator or microwave in room. The computers in the business office are almost worthless. I sat next to two people who used language I will not repeat based on the problems they were having. They left mad! Then I attempted and had problems also. They happens every time I use those computers! Housekeeping See More▼ is a hit and miss. My last experiences with staff has been great but one time on a weekend when the hotel was so crazy I opened the door to my room to find someone sleeping in the bed. I had to take an elevator full of obnoxious kids which stopped on every floor to get a new room and key - only to find that my second room had not been cleaned at all! After going through the same ordeal of waiting forever for the elevator filled to capacity and stopping on every floor I finally got to the desk clerk for a third key after being up for more than 18 hours. He basically said 'sorry' and handed me the third key. Not a good impression at all! I have to say that of all the hotels I stay at - this is the worse. Others agree. Sorry - but the truth. I love to submit a complimentary survey - makes me happy - but this hotel is not great at all.

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lifeguard Quote of the day: Don’t make me use my lifeguard voice…